The Langham, Shanghai, Xintiandi, appoints Ms. Helen Zhu as Cheif Concierge
Ms. Helen Zhu is recently appointed by The Langham, Shanghai, Xintiandi, as Chief Concierge.
In her new capacity, Helen will be responsible for overseeing concierge services at The Langham, Shanghai, Xintiandi – she and her brigade will assist hotel guests in itinerary planning, activity reservations, travel and meeting planning, personal shopping and more..
Spanning more than 12 years in the international hospitality industry, Helen is a few female professional who has successfully climbed the ladder as Chief Concierge of a five-star hotel in Shanghai. Prior to her current endeavour with The Langham, Shanghai, Xintiandi, she worked for a few five-star hotels and accumulated a wealth of experiences. Since 2013, she started to hold the coveted gold keys and she has become a member of Les Clefs d’Or China.
Les Clef's d'Or means “keys of gold” in French, and members are recognized by the crossed golden keys worn on their lapels, which mean excellence in service. Their members are dedicated to the promotion of tourism with major focus in providing superior quality of hotel concierge service, and all their members are required to respect the history and traditions of Hotel Concierge as a profession.
“Though I may not be able to solve all my guests’ problems, I shall be leading the Concierge team members to serve the guests of The Langham, Shanghai, Xintiandi, to our best. In fact, I have always upheld the principle that we should provide our guests with personalized yet attentive service,” Helen Zhu explained.
Travel around the globe is the favourite pastime of Helen, and she likes to make new acquaintances on the road, it also helps her know better about the world. She loves the Hotel Concierge profession because of her outgoing and cheerful personalities.