Q: Why should I sign up for an iDEALShanghai membership? What kind of benefits will I enjoy?

A:An iDEALShanghai member can not only check out our selected dining, shopping and entertainment recommendations, but also post comments and classifieds, sign up for member-only events and receive emails about invitation-only events.

Q: How can I find venues or events I like on iDEALShanghai?

A: Venues and events are categorized under “What’s on”, “Dining”, “Shopping” and “Fun” tabs. They are further divided into sub-categories to help you spot the information you need. If you have a specific venue or event in mind, please use our in-site search engine; the search bar can be found in the top-right corner of the homepage.

Q: I just posted a comment. Why can’t I see it?

A: All posted comments have to be reviewed by our editors before they can appear on our website. But no need to worry about it -- it’s simply a way to keep advertisement and inappropriate messages away from the site.

Q: How do I post venues/classifieds on iDEALShanghai?

A: The “+ Venue/Classifieds” button can be found near the search bar at the top of the homepage. You can post your venue or classifieds after logging in. We highly recommend you to provide all the information requested in the form, plus one picture (more if possible) and a concise description. All venues/classifieds will be checked by an editor before publishing on the website. Click +venues / +classifieds to find the uploading procedure.

Q: How long will it take for the information I posted to show up?

A: The revision will take no longer than 24 hours on weekdays and 48 hour on weekends. Any problem, please write to editor@idealshanghai.com.

Q: Which payment methods can I use for iDEAL Offers?

A: iDEALShanghai supports two major methods of payment so far: USD-denominated PayPal, RMB-denominated Alipay. Some merchandise offer Cash on delivery service. More information can be found on the checkout page.

Q: Should I comment on the product after purchase?

A: Yes! We encourage every customer to comment on his/her order after purchase; your feedback will be a great resource for future customers.

Q: Whom should I talk to if I have questions or concerns regarding my order?

A: You can reach our customer service staff at (86-21) 5292-0587 or customerservice@idealshanghai.com. More contact information is available on the “contact us” page; the link is placed at the bottom of our website as well as the end of this FAQ.

Q: Can I ask for a refund after making a purchase?

A: Refund policy varies with different merchandise. Please contact our customer service via email customerservice@idealshanghai.com for details.

Q: What kind of events does iDEALShanghai organize? How can I find out more about these events?

A: iDEALShanghai offers both online and offline readers’ club events. Online events include lucky draw, most popular/favorite venue voting, etc. Offline events usually merge with regular Shanghai Daily’s Readers’ Club activities. Click here(www.idealshanghai.com/events) for the latest updates.
For business partners,

Q: What does it mean to be a partner with iDEALShanghai? What benefits can I get out of it?

A: iDEALShanghai invites local corporations to join in a mutually beneficial business partnership. By being a partner with iDEALShanghai, your business can have direct access to expats and foreign visitors, a variety of media channels including newspaper, website and mobile-apps. iDEALShanghai.com also owns a dual-currency online payment system that supports both Alipay and PayPal. A professional English editorial team is a guarantee to make sure all your information is polished and accurate.

Q: Does iDEALShanghai charge any fees when I post information about my venue?

A: Simply providing information about your venues or products will not induce any charges; commissions will be charged only when customers complete a transaction via iDEALShanghai.

Q: Finally, if I have any questions or concerns, how can I contact iDEALShanghai?

A: All contact information can be found via this link: http://www.idealshanghai.com/contact-us

Customer Service: (86-21) 52920164